UGBS Executive Development (UGBS-ED) is pleased to announce its short courses for 2025. The courses are designed to help participants grow their knowledge base, acquire new skills, and increase efficiency on the job whilst interacting with other business professionals. Investing in private and staff training will lead to improved business performance, profit, private and staff morale.

A Customer Relationship and Service Excellence Course is designed to equip individuals with the skills and knowledge needed to build strong customer relationships and deliver exceptional service. This course is ideal for customer service representatives, sales professionals, managers, and anyone who interacts with customers. 

Learning Outcomes

By the end of the course, participants will:

1. Understand the principles of customer relationship management and service excellence.

2. Be able to communicate effectively and empathetically with customers.

3. Develop skills to handle complaints and resolve conflicts.

4. Implement strategies to build customer loyalty and satisfaction.

5. Use CRM tools and technologies to enhance customer interactions.

Apply now: https://ugbs.ug.edu.gh/sites/default/files/2025-01/UGBS-ED-%20SHORT%20COURSES%20AD%20A3%202025%20-%20GRAPHIC%20AD-A3%20-JAN.pdf